Returns & Exchanges
At Alani Nu, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for unopened products purchased directly from our website.
Check Eligibility
Ensure your items are unopened, in original packaging, and were purchased within the last 30 days to qualify for a refund.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization.
Package and Ship
Securely pack your items and use the provided prepaid shipping label to send your package back to our distribution center.
Receive Your Refund
Once our warehouse inspects and processes your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing